EXCHANGES | RETURNS

CAN I REPLACE MY ORDER?

According to Portuguese Law Decree n. 24/2014, of 14th February regarding exchanges and refunds carried out through the online store, once the order has been received in the selected Shipping Address, the customer has 14 days to exchange or return an item...

All items purchased online at www.latitid.com may be exchanged or returned in LATITID stores or via our online shop. All LATITID stores operate with different stocks and are subject to different exchange/ refund conditions. (You can consult these regulations in our stores and the regulation of the online shop in www.latitid.com). LATITID exchanges or refunds items which are returned in perfect condition, provided they are accompanied by the respective invoice, tags, bag and hygienic protection. Exchanges or refunds of items which have been washed, used or altered in any way will not be accepted.

HOW MUCH TIME DO I HAVE TO MAKE THE EXCHANGE?

The exchange or return period is 14 days. For orders delivered to your address, this period starts from the moment the carrier delivers your order, when the order is picked up in the shop the customer has 14 days from the moment she receives notification that the order is already available for collection in the shop, regardless of the date on which it is collected. 

EXCHANGES

you have 2 options:

a) You can exchange them in our stores:by size, colour or for another item. If you choose an item of a lower value, you will receive a voucher which can be used in any LATITID shop until 28th February 2022.

b) In our website: If you wish to exchange an item through our website, please send us an e-mail to shop@latitid, referencing the model, colour and size of the item you wish to exchange it for. If you choose an item of a lower value, you will receive a voucher which can be used in any LATITID shop until 28th February 2021. After your e-mail is sent, LATITID will confirm the availability and validate the exchange. Items that are to be exchanged must be sent to: LATITID - Rua Tenente Valadim, 6. Apt 39, 1350-319 Lisboa, Portugal. As soon as the items are received, LATITID will process the exchange and send it the address previously indicated as Shipping Address. The items purchased in the online store www.latitid.com can be exchanged in the physical store (without associated costs) if the customer chooses to exchange the item using carrier / courier, the associated shipping costs are charged to the customer

RETURNS

you have 2 options:

a) IN OUR STORES: you can return it to us free of charge.

b) ON OUR SITE: If you wish to make a return through our site, you only have to send us an email to confirm the intention of return. The items to be returned should be sent to: LATITID - Rua Tenente Valadim, 6. Apt 39, 1350-319 Lisboa, Portugal. (This shipping cost is at the Customer's expense. LATITID recommends shipping with registration. ).

Latitid will only accept returns of items purchased in the Online Store within the established time frame or if the product arrives defective to the customer and this is properly verified by the Brand. Once the item is received at our facilities, LATITID will process the return using the same method of payment. Returns will be made within 5 working days of receipt at our facility.

Latitid does not return items purchased in our retail shop.