GENERAL INFORMATION

IN WHICH COUNTRIES CAN I BUY THE LATITID BRAND ONLINE?

In Portugal, Spain, France, United Kingdom, Italy, Germany , Austria, Belgium, Netherlands, Ireland, Luxembourg, Monaco, Switzerland, United States and Brazil.

IN HOW MANY LANGUAGES IS AVAILABLE ONLINE NAVIGATION?

The Latitid.com navigation languages are in Portuguese, English and Spanish. However, If you have any questions please do not hesitate to contact us to ask for a translation into your native language

ARE THE ARTICLES WITH THE "SOLDOUT" INDICATION RESET?

If an article is sold out, we will seek to make it available again on request via email. However, sometimes it will not be possible. If this is the case we will inform you by email within options of colors and models more similar to what you liked.

HOW DO I RETRIEVE MY FORGOTTEN PASSWORD?

If you forgot your password, you can retrieve it in the Log-in area. Provide your email address and we will send you an email with instructions to follow to recover your password.

HOW CAN I BE SURE THAT I HAVE MADE CORRECTLY MY PURCHASE?

Once your order is done, you will receive a confirmation email. If you do not receive it, please contact our customer service by phone number +351 934 162 141.

CAN I DELETE ANY ARTICLE OF MY ORDER?

Yes.From your shopping basket and before placing your order you will be able to eliminate items that you do not want.

CAN I CANCEL MY REQUEST?

Yes. You can cancel your request. You may cancel your order in the orders' section of your account.

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?

ALatitid.com doesn't sell defective items; if, exceptionally, you receive a defective item you should contact our customer service by phone number 91 649 00 93.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

If you receive, by mistake, an article that you didn't request, please contact our customer service by phone number 934 162 141 or by email to shop@latitid.com.